Terms of Service

Last updated: December 2025

Welcome to Duralloy.net.au. These Terms of Use (“Terms”) govern your access to and use of this website, including all content, features, tools, online forms and e-commerce services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms.

Duralloy Industrial Supply is operated by Oratava Group Pty Ltd, an Australian and family-owned business based in NSW.

If you do not agree to these Terms, please do not use the Services.

1. Use of the Website

You may browse, access and use Duralloy.net.au for lawful purposes only. You agree not to interfere with the security or performance of the site, attempt to gain unauthorised access to data or systems, introduce harmful code, or reproduce any part of the Services without written permission from Duralloy.

Duralloy may suspend or restrict access if misuse is detected.

2. Accuracy of Information

We aim to ensure product information, pricing and specifications provided on Duralloy.net.au are accurate. However, information may change without notice.

The absolute and authoritative source of truth for any Duralloy product is the downloadable product specification sheet and owner’s manual published on the corresponding product page. These documents contain the most reliable and detailed technical information.

If you need the latest or most recently updated version for your machine, you can request it through our support form, and we will email the correct documentation to you.

Product availability and details may vary by stockist, distributor and production batch.

3. Orders, Pricing & Payment

By placing an order through Duralloy.net.au, you confirm that all information provided is accurate. Prices are displayed in AUD and inclusive or exclusive of GST as stated. Payment is required at the time of purchase unless otherwise arranged.

Orders may be cancelled or declined if fraudulent activity is suspected or stock is unavailable. If an item is incorrectly priced, Duralloy may cancel the order prior to dispatch and issue a refund.

4. Warranty

Duralloy products include up to 3-years’ comprehensive warranty, depending on the machine, equipment or item. Warranty periods vary by model and are listed on the product page, manual or sales documentation.

Your rights under the Australian Consumer Law (ACL) apply in addition to Duralloy’s warranty. Full details are available in our Warranty Policy.

5. Intellectual Property

All trademarks, logos, product names, imagery, graphics, text, documentation and website content are the property of Duralloy, Oratava Group Pty Ltd or licensed partners. You may not copy, modify, distribute or reproduce any content without written permission.

6. Third-Party Links

Duralloy.net.au may contain links to other websites, stockists or third-party services. Duralloy is not responsible for the content, privacy practices or security of these external sites. Accessing third-party websites is at your own discretion.

7. Limitation of Liability

To the fullest extent permitted by Australian law, Duralloy is not liable for indirect, incidental or consequential loss arising from your use of the website or products; misuse, incorrect installation or operation outside published specifications; or delays, disruptions or technical issues affecting the Services.

Nothing in these Terms limits your rights under the Australian Consumer Law.

8. User Accounts

If you create an account on Duralloy.net.au, you are responsible for maintaining the confidentiality of your login details. Notify us immediately if you suspect unauthorised access.

Duralloy may suspend or close accounts that breach these Terms. You must be over the age of majority in your state or territory to hold an account.

9. Submissions & User Content

Any reviews, enquiries, messages, images or content submitted through the website may be used by Duralloy for operational, service or promotional purposes. You must not submit unlawful, defamatory, misleading or infringing content.

10. Privacy

Your use of the website is also governed by our Privacy Policy, which outlines how we collect, store and use personal information. By using the Services, you consent to the handling of your data in accordance with that policy.

11. Changes to These Terms

Duralloy may update these Terms from time to time to reflect operational, legal or regulatory changes. Updated Terms will be published on this page with a revised “Last updated” date.

Your continued use of the Services indicates acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes will be handled exclusively by the courts of NSW.

13. Contact Information

For questions or assistance regarding these Terms, contact:

Duralloy Industrial Supply
1300 369 456
sales@duralloy.net.au
2 Hollylea Road, Leumeah, NSW 2560, Australia